Terms & Conditions
1. Booking & Appointment Policies
- •Appointments can be made via phone, WhatsApp, or walk-in (subject to availability).
- •Advance booking is recommended to ensure therapist availability.
- •A booking is considered confirmed only after receiving a confirmation message/call from the spa.
- •Late arrivals will result in reduced session time to avoid inconvenience to the next guest.
2. Cancellation & Rescheduling
- •Cancellations or rescheduling must be informed at least 2 hours before your appointment.
- •Last-minute cancellations may incur a cancellation charge.
- •No-shows may require advance payment for future bookings.
3. Code of Conduct
- •Asian Therapy follows strict professional and ethical standards.
- •No illegal or inappropriate activities are allowed.
- •Intoxicated or misbehaving guests will not be served and may be asked to leave.
- •Guests must respect all therapists and staff at all times.
- •Staff have the right to refuse service if a guest violates spa etiquette.
4. Health & Safety
- •Guests must disclose any medical conditions, allergies, injuries, or infections before sessions.
- •The spa is not responsible for complications arising from withheld medical information.
- •Guests with fever, contagious illnesses, or skin conditions may be refused service for safety reasons.
- •Pregnant clients must inform the staff; only certain therapies will be provided.
5. Personal Belongings
- •Guests are responsible for their valuables.
- •The spa provides safe handling, but is not liable for items lost or misplaced during the visit.
6. Privacy & Confidentiality
- •All customer data, including name, number, and booking details, is kept strictly confidential.
- •Photos and videos inside the spa are not allowed to ensure privacy for all guests.
7. Payment & Pricing
- •Prices vary based on the selected therapy, duration, and add-ons.
- •Full payment must be made after the service.
- •No refunds for completed sessions.
- •Advance payments (if any) are non-refundable but may be adjusted during rescheduling.